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Products and services (the 'Products and Services') are supplied by us subject to the following terms and conditions and it is important that you read these before contracting with us so that you understand your rights and obligations.
1. Contracting Party
By placing an order ('Order') you will be entering into a legally binding contract with Priorslee Motor Services Ltd (company registration number 4693327; VAT number GB 326457451), whose registered office address is Unit F1 Castle Trading Estate, Priorslee, Telford TF2 9NP.
2. How To Contact Us
a) Email: [email protected]
b) Call: 01952 615939
c) Write: F1 Castle Trading Estate, Priorslee, Telford TF2 9NP
3. In-Centre MOT and Service Bookings
a) Specific times may be booked for MOTs. If you have selected a specific time, please be punctual or our ability to offer the MOT on that day may be impacted.
b) For servicing, your vehicle should be with us before 9am, unless otherwise advised by us.
4. Order Acceptance (Online Ordering / Booking)
a) Acceptance of your Order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
b) If we are unable to accept your Order, we will inform you of this in writing and will not charge you.
c) We retain the right to refuse to accept your Order solely at our discretion. If there is concern of dishonesty or fraud, we may conduct additional checks and involve external authorities if appropriate.
5. Movement of Online Bookings
a) Appointments can be rescheduled to an alternative date (subject to availability) provided one clear working day is allowed between rescheduling and the original appointment.
6. Supply and Service Performance Dates
a) Any dates for supply or service are estimates. We are not liable for minor delays or events outside our control (e.g. weather, illness, shortages).
7. Locale
a) Purchases may only be made by UK residents or those located in the UK.
8. Products
a) Customers must verify tyre size and specification before ordering online. We will assist in sourcing the correct tyres if needed.
9. Specification of Products and Services
a) All products supplied will match specification and be of satisfactory quality.
b) All services will be performed with reasonable skill and care.
10. Price
a) Prices include VAT and are shown in GBP. Fitting is included unless stated.
b) Errors in pricing may result in the Order being amended or rejected.
c) Prices may change prior to contract formation.
d) We may adjust the price due to changes in VAT.
11. Quotations
a) Valid for 14 days unless stated otherwise. Promotional offers will have specific expiry dates.
b) Any extra work will be quoted and only carried out with agreement.
12. Payment
a) Website orders are paid at checkout.
b) For in-centre work, payment is required before vehicle release.
13. Refund Policy
Unfitted parts may be refunded within 30 days. Fitted defective parts are covered under standard guarantees and rights.
14. Ownership of Products
a) Products remain our property until fully paid.
15. Removal of Parts
a) Removed parts (except warranty/service exchange) will be disposed of per regulations. A disposal fee may apply.
16. Guarantees
a) Apply from purchase date.
b) Non-transferable, proof of purchase required.
c) Guarantees are in addition to statutory rights.
d) Notify us as soon as possible of any claim.
17. Suspension of Work
a) Suspension at your request or due to your breach may incur additional charges.
18. Storage Charges
a) Charges apply if vehicles are left over 14 days post-completion.
19. Liability for Damage to Products
a) You are responsible for supplied products unless we caused damage.
20. Liability for Structural Defects
a) We are not liable for damage due to existing vehicle defects unless due to our breach.
21. Our Responsibility for Death or Personal Injury
a) We accept full responsibility for injury or death caused by our negligence or breach.
22. Our Other Responsibilities
a) We accept responsibility for foreseeable loss caused by our breach.
b) We are not liable for unforeseeable or indirect loss (e.g. earnings).
c) We are not liable where you are in breach or due to force majeure.
23. Complaints
a) Contact 01952 615939 to lodge a complaint.
24. Allowing Us to Put Things Right
a) You must give us the chance to correct issues and minimise damage.
b) We are not responsible if you deny this opportunity.
25. Termination Due to Delay
a) You may cancel before service starts or if we miss agreed deadlines (unless delay is your fault or beyond our control).
26. Contract Termination
a) The contract ends at the end of the guarantee period unless ended earlier.
b) Ending the contract does not affect prior claims.
27. How To End Your Contract
a) Contact us via phone or email with your details.
28. Cancellations and Refunds
a) Services: Cancel within 14 days of Order acceptance.
b) Products: Cancel within 14 days of supply.
c) You may request early service, waiving the right to cancel.
d) If cancelled after service starts, charges apply.
e) Refunds will include applicable costs using the original payment method.
29. Data Protection
a) We will process your data per our Privacy Policy (link provided on our website).
30. Severance
a) If any term is illegal, the rest remain valid.
31. Variations
a) Changes to these terms require written agreement unless otherwise stated.